AXG, an Aurex Group company, delivers fast, effective and compliant contract, contract-to-hire, direct placement services for your project-based, rotational, seasonal hiring, or payrolling requirements.
AXG, an Aurex Group company, delivers fast, effective and compliant contract, contract-to-hire, direct placement services for your project-based, rotational, seasonal hiring, or payrolling requirements.
Our client, a leader in the provision of Soft Services, is currently seeking an experienced Head of Service Delivery to join their Executive Leadership team. With a direct reporting line to the CEO, this role will have full financial accountability and lead a team of General Managers / Sector leads.
Responsibilities:
Provide strategic leadership and direction to the soft services team, ensuring effective delivery of services in alignment with company policies and procedures.
Develop and implement standard operating procedures (SOPs) for soft services, ensuring consistency and quality across all properties.
Maintain full accountability for the P&L, across all accounts, ensuring financial targets are met
Collaborate with internal stakeholders and external vendors to ensure smooth operations and efficient service delivery.
Develop and manage budgets for soft services, monitoring expenses and identifying cost-saving opportunities.
Conduct regular performance evaluations of the soft services team, providing feedback and coaching to improve performance and productivity.
Develop and implement emergency response plans and business continuity plans for soft services.
Stay updated with industry trends and best practices, and make recommendations for process improvements and innovations.
Ensure compliance with all applicable laws, regulations, and industry standards related to soft services in commercial real estate.
Requirements:
Bachelor's degree in business administration, real estate management, or related field.
Circa 10 years of experience in a leadership role in commercial real estate or facilities management, with a robust understanding of soft services / integrated facilities services
Proven track record of successfully managing soft services in commercial properties, with strong knowledge of industry best practices.
Excellent hands on leadership, communication, and interpersonal skills.
Operationally and process minded with experience in contracting
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Strong analytical and problem-solving skills.
Proficiency in using relevant software and technology for facility management.
On offer is a competitive salary package, including a car allowance and travel. If you believe this opportunity is right for you, please send your CV Candice Egan – candice@aurexgroup.com by using the "Apply Now" button below.
To view similar opportunities or express interest in related positions, please visit our website www.aurexgroup.com and follow us on LinkedIn https://lnkd.in/fgAWEBa.
