General Manager

Posted 05 May 2023
Job type Permanent
DisciplineReal EstateCommercial

Job description

Company Background:

A soft services provider in Sydney is seeking a General Manager/ Sector Lead to oversee the company's soft services division. The successful candidate will be responsible for managing a P&L of $25m and leading a team of soft service professionals, ensuring the highest quality standards are maintained in all soft service operations, and developing strategies to improve service delivery and customer satisfaction.

  • Manage and lead the soft service team, including hiring, training, and performance management.
  • Develop and implement soft service strategies to improve service delivery and customer satisfaction.
  • Ensure compliance with all relevant regulations, policies, and procedures.
  • Monitor service performance against established benchmarks and take corrective action where necessary.
  • Collaborate with other departmental managers to ensure seamless delivery of services to clients.
  • Develop and manage the soft service budget, ensuring efficient use of resources and meeting financial targets.
  • Foster a culture of continuous improvement, innovation, and collaboration within the soft service team.
  • Bachelor's degree in Business Administration or a related field.
  • At least 5 years of experience in soft service management, with a proven track record of managing teams and delivering results.
  • Excellent leadership and interpersonal skills, with the ability to communicate effectively with all stakeholders.
  • Strong financial acumen and experience managing budgets.
  • Knowledge of soft service industry regulations, standards, and best practices.
  • Experience in developing and implementing service improvement initiatives.
  • Proficiency in Microsoft Office Suite and other relevant software.
They are offering a competitive salary package, including a car allowance and travel.  If you believe this opportunity is right for you, please send your CV Candice Egan– by using the "Apply Now" button below.

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